Cloud telephone system
Source based call forwarding
Forward your calls to your desirable destination based on who is calling. This can be done for internal calls, specific extensions or phone book entries. In addition, you can have a personal black or whitelist to decide who should reach you and who shouldn't.
Virtual fax machine
With Cloudya, you can send and receive faxes.
• Reach each employee directly via a personal fax number
• Share virtual fax machines with a user group
• Receive faxes in PDF format by email
• T.38 fax protocol supported
• Connect analogue fax devices via auto-provisioned analogue adapter
National & international phone numbers
NFON provides local and international phone numbers or complete number blocks.
Use call routing to specify when to forward incoming calls to specific parties.
- Any number of time controls per system
- Determine call routing periods
- Determine call routing exceptions (holiday rule)
Voicemail is defined as a modern kind of answering machine that allows you to electronically store voice messages and retrieve them with a PC or system telephone or have them served as an e-mail. Voicemail is often a part of so-called unified messaging solutions that, provide users with individual answering machines serving up voice messages via their desktop PC, in addition to fax and e-mail services. Depending on the implementation, the voicemail service is provided by either the phone system itself, a Voice over IP (VoIP) server or an extension of the telephone system.
Where there is an incoming phone call and the called party cannot accept it, the individual addressed mailbox will respond with a recorded announcement and then give the caller the option to leave a message. This message is stored in digital form as an audio file that can then be accessed by the person who was called via the various different options of the system phone or from a PC. In addition, the message can be sent as an attachment to an email. In this event, the called party receives each new incoming voice message as an email in their inbox. This allows them to listen to the message at any time and at any location. Modern voicemail systems make it possible to arrange communication processes much more efficiently, both in business and in private life.
- Self-administration of voicemail PIN
- Every extension has its own voice mailbox
- Forward your voicemail messages as .mp3 or .wav to your own email address
- Store up to 100 voicemail messages per extension
- Messages are automatically deleted after 30 days
- Remote retrieval protected with individual PIN
- Message Waiting Indication (MWI): indication when there are unheard messages in your voice mailbox individual announcements: administer voicemail announcements on voicemail service
Using Interactive Voice Response - in short IVR - it is possible for a caller to navigate through a menu and connect with the requisite extension by pressing the corresponding buttons on the telephone. ("If you have questions regarding your bill press 1", "Would you like to change to a new tariff?", etc.). Every response, each touch of a button takes the caller to the next menu item and therefore ultimately to the correct point of contact. No receptionist is required to answer the call manually and put the caller through. The company is able to determine which questions are required in order for the caller to navigate through the menu.
This function, realised in Cloudya, serves to enhance company efficiency.
- Multi Number: possibility to have several different inbound numbers per IVR
- Any number of voice dialogues per system Individual announcements
- Single-digit IVR: up to 13 options per dialogue level (0...9, *, # and time-out)
- Any system target available per selection (groups, queues, IVR, extensions, etc.)
- Multi-digit IVR’s allow to select a target by entering multi-digit numbers (e. g. “123“)
- Company directory: possibility that at entering a number in the multi-digit voice response, this number is interpreted as direct extension dialling and the caller is forwarded according to the selected extension
Using the feature Calling Line Identification Presentation (CLIP) it is possible for the call recipient to display the telephone number of the caller. Whilst CLIP was originally only available for use with digital ISDN telephony, this feature is now also supported and utilised in analogue telephony.
CLIP is also available with all other variants of digital telephony, for example Voice over IP (VoIP). With digital telephony, the transfer of the caller's telephone number or caller ID takes place via a separate signalling channel, which is independent of the voice transfer. In contrast, with analogue telephony special modulated audio signals are transferred to the recipient telephone as caller ID information whilst the telephone rings to signal the call. In order to display the caller ID the process must be supported by the recipient telephone.
A prerequisite for using CLIP is that the caller ID is not suppressed by the caller. If all the prerequisites for Calling Line Identification Presentation are met then the caller's ID will be shown on the telephone display of the call recipient whilst the telephone rings to signal the call. It is also possible to display the name of the caller, if the recipient telephone is equipped with its own configurable address book.
Legal regulations state that sales and advertising callers must activate the CLIP feature, so that the telephone number of the caller is always shown with these calls.
What is a withheld number?
When a number is withheld, there is no caller ID, which means the recipient cannot see who is calling. A number can be withheld during digital, analogue or voice-over-IP (VoIP) telephone calls. The process of withholding a number is also called Calling Line Identification Restriction (CLIR). The recipient of a withheld number call usually sees a message such as “unknown” or “withheld number” in their phone display instead of a phone number.
Zero touch provisioning
With zero touch provisioning you are able to perform a mass rollout of your hardware with minimal logistic expenses and easy plug-and-play installation.
Auto provisioning of all settings needed on your phone
Firmware management: Auto update of device firmware
Redirection service: No manual configuration required on the phone.
Modern App Suite
Native smartphone integration
Moderated audio conferences
CTI is the abbreviation for the technical term Computer Telephony Integration. It refers to a communications solution that, with the assistance of computer software, allows functions of the phone system to be used in conjunction with information stored in the computer system, such as phone numbers.
CTI enables control of the phone through the PC. This allows computer software such as email programs to connect you to the telephone system with just the click of a mouse. With incoming calls, a corresponding CTI function can display information about the caller from a CRM system, such as their contact details or call history. These additional functions make communication in business more efficient and allow for the better exchange of information.
To operate Computer Telephony Integration, the computer needs the appropriate software to control the system phone or communicate with the telephone system. Many PBX manufacturers offer such software solutions for their devices. To facilitate the connection of CRM or back-end systems with as little effort as possible, the CTI programs usually have software modules that can communicate with popular CRM and back-end systems via standardised interfaces.
For communication between the telephone system and the computer software, there are standardised protocols such as CSTA (Computer Supported Telecommunications Applications). This protocol defines the type and format of the data to be transmitted without specifying the actual transport layer, thereby allowing CTI solutions to be implemented by many more manufacturers.
The Operator Panel is a professional voice reception panel, where an employee can accept incoming calls, make calls out of the integrated softphone and forward certain calls to their recipients. Therefore, he is able to get certain information, put calls on hold and forward the caller to a specific person within the company. Also, he can deny the caller’s wish to get forwarded.